Despite the fact that the hosting service supplied by the different companies is relatively the same, every provider has got their own platform with its own tweaks and ways to accomplish particular tasks. In such a situation, an information-stuffed knowledge base would be extremely useful both for people with little to no past experience and for technically knowledgeable individuals who will eventually find out how specific tasks are executed, but will lose precious time in the meantime. The objective of such a knowledge base is to help make the service quick and easy to use, sparing users both time and energy. The consequence is more pleased customers, since they can easily find the info they want, and much less work for the help desk support team representatives, because typically most of the questions and difficulties that customers have are already described in the knowledge base. Given that the articles are expertly written and cover more topics, you will be able to discover more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting plans come with an exhaustive knowledge base where you can find info about all the issues that you may confront and their solutions. You can learn how to set up and manage an electronic mailing list, how to use an .htaccess configuration file, or how to continue if the settings of your email client are accurate, but you’re unable to send emails, for example. We’ve done our utmost best to be as exhaustive as possible and to cover all the available options so as to help you save time and efforts and to give you different solutions for every issue. The knowledge base features educational articles too – both generic ones about the hosting service as a whole, and more specific ones, which will help you become familiar with the features and functions of the Hepsia Control Panel. You can find relevant articles about particular features and functions in each Control Panel section, while if you would like to browse through the full article archive, you should go to the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Servers
We’ve compiled a detailed online knowledge base for all our present and future customers, so in case you purchase a semi-dedicated server plan through us, you will be able to find any info that you require at any time. We’ve got a plethora of educative help articles, which will help you understand better what’s happening in your account – "What is PHP?" and "What are file permissions?" are just 2 examples. Our exhaustive manuals will help you accomplish anything you like – uncompress an archive, import a MySQL database, redirect a domain, and so on. Besides, we also have troubleshooting guidelines, which will allow you to discover what induces a particular problem and the viable solutions for it. In case you are not able to send emails or your domain name returns an HTTP 500 error message, for instance, you can consult our knowledge base and fix the issue instantaneously. The articles can be accessed through each section of the Control Panel, as well as through the dedicated Help section.