Being able to contact your cloud hosting supplier if you have any questions or encounter any troubles is really important and how quickly they'll answer and react is essential, particularly if your site is business-oriented, as longer downtime often means losing potential customers. The support solutions are usually one way to distinguish genuine suppliers from resellers. The second generally respond just to emails or support tickets and you will need to wait for a day or maybe more so as to get an answer. In case the trouble calls for a couple of replies, you will end up losing several days to have a simple problem fixed. When you use the services of a legitimate and reliable web hosting provider, you'll be able to connect with the support at any time and get a timely reply whatever the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
All of our cloud service feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting solutions before you make a purchase or you are an existing customer and you have any kind of question or a issue, you will be able to contact us at any time, including holidays and weekends. We have a number of channels to contact us - several telephone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex issues or any matters which need more time to investigate and deal with. In contrast to many other web hosting providers, our trouble tickets feature a guaranteed max response time of just 1 hour, so regardless of what the trouble is, it'll be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All Linux semi-dedicated servers that we provide feature 24/7 customer and technical support, so no matter what problem you have, you're able to contact us and we will give you a hand straight away. Our guaranteed answer time for any e-mail message or support ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; typically the response time rarely exceeds 20 min. In addition, we offer phone support with several local numbers around the world as well as a live chat, which means that you will be able to get in touch with us and find additional information about our solutions even if you don't have an account yet. We're able to assist you with any question or an issue you may have - payment methods, package features, e-mail setup, website hosting account settings, and many others. If you employ our services, you won't ever encounter an issue where you should wait for a few days to get a problem resolved like you'll need to do with many other service providers.
24/7 Customer Support in VPS Servers
In case you get a VPS server through our company, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the USA, the United Kingdom and Australia along with a live chat service. When you're an existing customer and you're looking for help with a technical issue that requires longer time to analyze or resolve, you can open a ticket through your billing account or you'll be able to send an e-mail message and we will take care of the problem and send you a response within the hour. The response time is guaranteed 24/7, including weekends and holidays, yet for most problems it takes a maximum of 30 minutes to receive support. The support service covers your VPS as well as all of the pre-installed software it comes with, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer feature 24/7 support via various methods of communication and with a 1-hour max response time warranty. When you want to find out more about the plans or you have some general or billing questions, you're able to phone one of the local numbers we have internationally or you can use our live chat service and speak with a live representative. For strictly technical matters that require some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, as all these channels are more appropriate to track a given issue. The answer time for them rarely exceeds 30 minutes, so you can forget about having to wait for a full day to receive support. Our support service is available for all server-related matters, and the pre-installed software. In case you need help with third-party apps, you can consider acquiring the Managed Services upgrade that we provide with all the plans.