In case you’ve purchased a hosting package and you have certain enquiries in regard to a specific feature/function, or in case you’ve experienced some difficulty and you need help, you should be able to contact the respective client care team. All web hosting providers use a ticketing system regardless of whether they offer other means of contacting them aside from it or not, because the most efficient way to deal with a problem most often is to send a ticket. This form of correspondence renders the responses sent by both parties simple to follow and enables the client care staff members to escalate the situation in the event that, for instance, a server administrator has to become involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll need to use at least two separate accounts to touch base with the help desk staff and to actually administer the hosting space. Non-stop logging in and out of different accounts could sometimes be a burden, not to mention the fact that it takes lots of time for most web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
Our cloud service
feature an integrated ticketing system, which is included in our custom-developed Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the exact same location – invoices, website files, e-mails, trouble tickets, etc., avoiding the necessity to use different admin dashboards. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just a few clicks without needing to log out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of informative articles, which will supply you with more info and which may help you resolve any specific problem even before you actually open a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more efficient to manage everything from a single place, which is the reason why we’ve incorporated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server
plan. This will permit you to manage the communication with our support staff together with your semi-dedicated server, so you won’t need to memorize an additional log-in name for a different admin console. You will be able to open a new ticket or to track the status of an old one with less than several clicks whilst you’re browsing the content hosted in your account. Also, you can look through older tickets using an intelligent search box or check relevant knowledge base articles, which contain solutions to commonly experienced issues. The built-in ticketing system is strictly monitored 24-7-365 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you out.