A live chat is among the ways of communication provided by some hosting suppliers as a part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or tech support. This method of communication is quicker in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell something compared to a call with an agent. What's more, when the issue that you have requires some time to be examined and dealt with, you will be able to do something different meanwhile instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service for free as long as you have Internet access even if your website hosting provider is based in a different country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, we offer live chat support too. You'll be able to get in touch with us every day, including weekends and holidays, and we can give you more info about the cloud service that we provide in case you are not among our customers yet, or about common and billing questions if you already have an account. Although for entirely tech matters you have to open a ticket to our tech support, since such matters require more time to be dealt with, you can still get in touch with us through our live chat for some technical info. For example, we can assist you to set up an email address in your e-mail client or troubleshoot a number of problems, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we supply with all our Linux semi-dedicated servers, you're able to find the answers for any questions you have or get various problems taken care of instantly. The service is available every single day, therefore you are able to talk to an agent even on weekends and holidays. In the event that you are unsure which plan is better for your sites or if our state-of-the-art cloud hosting platform covers some system requirements, you may come on the live chat before purchasing anything. If you are a current customer, you're able to receive more info about billing issues, account settings as well as a variety of common technical troubles you may experience, let's say in case you can't install an e-mail account in a client on your computer system. The live chat will save you lots of time regardless where you are or when you contact us.