One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it enhance user experience?
Should you ever face a problem with your website and be unable to solve it, ask the web hosting company’s client care staff to assist you to get the website back online. A swift solution would be the best-case scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you are working with a reseller. Even if your problem can be fixed quickly, your website may not work satisfactorily or may not be available whatsoever for a prolonged time interval, so you may lose potential customers because it’s highly unlikely that anybody would willingly return to a site that is out of order. For this reason, you need to make certain not only that you can touch base with your web hosting company, but also that they can reply and assist you in a well-timed fashion. If an application update does not go as planned or if you delete something by chance, for instance, the website should be fixed promptly so as to prevent extended inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our cloud service
and you have an inquiry or come across a certain obstacle, you can get in touch with us 24/7 by opening a technical support ticket or by writing an email and we promise that you will have a reply in less than an hour. If the issue can be sorted out, we will do it before we reply, while if there’s something that you have to do on your end, we’ll give you all the necessary info – what workable solutions to try, what settings to check, and so on. Typically, you will obtain an answer within no more than half an hour, which goes to say that waiting around for hours and hours on end or even for more than one day to receive support is something impossible. Our one-hour response time guarantee is valid for any inquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
account from our company, you can take advantage of our mega-fast support services. You’ll obtain a response to any support ticket posted via the hosting Control Panel or email sent to our customer and tech support team in no more than 60 minutes. The response time is guaranteed and it applies regardless of the issue – technical or billing. It often takes far less time to examine and eliminate a problem. We will supply you with more details if the solution involves something that has to be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be the same and considering that our support team is available 24x7, you’ll receive quick assistance for virtually any general, billing or technical issue whatever the hour.