Find out what phone support includes in the web hosting community.
In the event that you have ever had a cloud hosting account before or you've dealt with any other kind of online service, you're probably well aware from personal experience that for a lot of things it is better to talk to a live person on the telephone rather than exchange tickets or email messages. If you'd like to learn more about a service before you buy it or in case something small has to be made, for instance, it will be easier and quicker to get it done real-time. If you have the option to get hold of representatives by phone, it is also very likely that you're working with a real web hosting supplier, not a reseller. The type of support that you will get by phone may differ between different providers - from common matters to dedicated technical support. Typically the majority of providers offer pre-sales assistance and 1st level telephone support, while more complicated tech issues are handled through e-mail or tickets.
Phone Support in Cloud Hosting
All our cloud hosting
plans come with phone support 14 hours per day even on public holidays, therefore if you do not have an account yet, you can call us and find out more about our services or if we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so that you will be able to call the phone number that is nearer to you. In case you are an existing customer, we can assist you promptly with any general and billing matters and with various technical matters to save you time and efforts - we acknowledge the fact that often it's quicker to speak with a live person and get things done right away. Certainly, some situations simply cannot be resolved over the phone, so in such a case you can take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you if you have any questions about the semi-dedicated server
plans that we provide. Whether you'd like to know more about our plans, you have a billing issue or some general problem, you can give us a call. Though some more complicated issues could need a ticket so as to give some time to our tech support team to analyze, we're able to assist you with a lot of tech questions on the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the USA, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we have an international number where you are able to contact us.