Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a one–hour response time warranty for each ticket or email that you submit to our client service staff. We will swiftly reply to all standard enquiries and forward right away the case to our sysadmins if any further assistance is required. If you take advantage of the Managed Servers package, we will carry out any of the included server administration tasks at a time that has been agreed upon in advance.
A Premium Client Support Service
- We’ll be available to you 24x7 to answer any inquiries that you may have pertaining to our Web Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also need help with server administration procedures, you can have a glance at our Managed Servers package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures.
An Intuitive Help Area
Our Web Control Panel was preinstalled for every dedicated server. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most instructional articles also video versions which show all the operations that you can perform in a highly illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each Web Control Panel section.