1 hour ticket response
We are specialized in offering a prompt and adequate answer to every helpdesk ticket submitted by a customer. Our professional technical support staff members will examine your issue and will think of the best option. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, our average technical support ticket response time has proven to be twenty minutes.
A First–Class Help Desk Support Service
Each member of our client service team has many years of experience in the cloud service niche and the vast majority of them have been with us for at least five years. They all are eager to answer all your queries in the most proficient manner possible.
An Intuitive Help Center
To help you get a quick suggestion on how to use a certain service, we have integrated a truly user–friendly Help section in the Web Control Panel. You can browse through a large selection of web hosting account management articles and website management articles, browse our F.A.Q. repository or check out our educational video tutorials.