Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Warranty

  • Our crew of technicians will do their best to reply to your support enquiries in approximately 1 hour. If, however, the problem you have come across demands some help from our Administrators’ =Team,= we are going to forward the ticket to the technician on duty and will submit a comment to inform you.

  • Top quality support service

  • Professional Client Assist Service

  • We are on–line for you 24 hours a day to provide guidance and tech support as well as to aid you with any problem that you may stumble upon whilst controlling your virtual server. We’ll support all pre–configured software, including your OS, server admin panel (with regards to the VPS type) and the Web Control Panel created 100% by our company.

  • Intuitive help center

  • A Descriptive Help Section

  • A detailed and consistently updated articles base is included in our in–house built Web Control Panel. It offers quick tips about how to conduct all of the important website management jobs. The Help zone presents detailed how to articles and reviews and step by step video training. You can reach the Help area by clicking on the Help or Video buttons in the top right corner of each Control Panel section.