A 99.9% Server Uptime
Our cloud hosting platform is based on a stable, first–class hardware architecture and a strongly customized version of Linux. That is why, no matter what your website is, or how many website visitors you’ve got, or even in case there’s a DDoS assault, our physical machines will stay up and running and your web sites will stay online.
Our cloud service plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on topflight hardware parts fabricated by Juniper. Additionally, on each router, we’ve set up a firewall with an advanced set of rules so as to sift all shady requests.
In this way, in each of our datacenter facilities – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are disappointed with our hosting services, or if you think that they are inadequate, or if you decide that you need a VPS servers rather than a cloud hosting plan – we will give you a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep complete control over your domain names even when you delete your hosting account with us.
24/7 Technical Support
When you own a hosting company, your technical engineers are extremely important. That’s why we have cautiously gathered a very skilled group of techs, each with many years of practice behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All tech support tickets are replied to in less than an hour and our average response time is well under 20 minutes!